| Privacy & Return Policy |
| Privacy Policy |
| This privacy policy defines how the marieglamkw.com website uses and protects any of the personal information that you provide to us when you use this website. |
| We are committed to ensuring that your privacy is protected. We may ask you to provide us with some information by which you can be identified when you use this website, with the assurance that it will only be used in accordance with this privacy policy. |
| We may change this policy from time to time by updating this page. You should review this page periodically to ensure and accept any changes. |
| What Information Do We Collect? |
| We may collect personal information such as: |
| Name |
| Contact Information: Including email address, delivery address, and demographic information such as zip code. |
| Product Details: Essential to know the required product details. |
| What We Do with the Information We Collect |
| We will use this information to: |
| Keep internal account records. |
| Help us reach your desired product. |
| Enable us to process and deliver any purchase order submitted by you. |
| Improve our products and services. |
| Send you other information about marieglamkw.com that we think may be of interest to you, using the email ID you provided. |
| Safety |
| We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have implemented appropriate physical and electronic procedures to protect and secure the information we collect on our website. |
| Control of Your Personal Information |
| At any time, you can ask us to stop using your personal information for direct marketing purposes by emailing us at marieglamkw@gmail.com |
| Disclosure of Your Personal Information |
| We will not disclose or pass your information to any third parties unless: |
| We obtain your permission, or If required by judicial, security, or other supervisory authorities in the State of Kuwait or those who may help us obtain your required parts. |
| If you believe that any information we have about you is incorrect or incomplete, please email us as soon as possible at marieglamkw@gmail.com, and we will promptly correct any information found to be incorrect. |
| Return & Shipping Policy |
| Returns & Exchanges |
| The customer has the right to exchange and return the product and refund its price within 15 days from the date of purchase, while the following conditions apply: |
| The receipt must be provided with the buyer’s account data and the name itself upon purchase and product inspection. |
| The product must be in the same condition as it was before purchase, suitable for resale, and placed in its original packaging with all contents. |
| Return or exchange is valid only if the product was purchased from marieglamkw.com |
| Non-returnable Conditions: |
| If the product is misused, damaged, or incorrectly installed, the buyer is not entitled to return or exchange the product. |
| The buyer is responsible for the shipping and delivery fees in all the above cases if it is inside or outside Kuwait. |
| Return/Exchange Process |
| The marieglamkw.com team must be informed within 15 days via WhatsApp or email, explaining the reason for the return or exchange. |
| Prices & Offers |
| All prices and offers are subject to availability and may be withdrawn or adjusted at the discretion of marieglamkw.com. |
| Prices and offers on the website may differ from those in retail stores or elsewhere. The customer is not entitled to claim the price difference. |
| The customer is not entitled to claim the difference in price between the website and the store if any |
| Delivery Address |
| To ensure smooth delivery, please provide us with a clear and complete delivery address, including: |
| Building, villa, or flat number |
| Street name, town, city, postal code |
| A valid telephone number |
| Delivery Schedule |
| We are not able to make deliveries during weekends or official vacations, so all deliveries will arrive to your door on weekdays (Sunday to Thursday). |
| Please double-check the delivery address and contact number to avoid delays in delivery. |
| Incomplete Address Policy: |
| Products cannot be shipped to an incomplete address or an address different from the one on the purchase order. |
| Refusal of Delivery |
| In case you are unreachable or refuse to receive the product for any reason other than a mistake in the sent order, you agree to pay the delivery fees, or these fees will be deducted from the online payment. |
| International Shipments |
| If you refuse to pay the customs duties or taxes that may apply in the destination country, the shipment will be reverted back to our warehouse, and you will bear the cost of return shipping and any additional charges as mentioned above. |
| Inspection Upon Delivery |
| When the delivery is made, please sign the delivery receipt to confirm that the delivery box and the product(s) have no defects. |
| Contact Information |
| Address: |
| Souk Al Zal Al Bashoot, Shop No 17/19 (Ground Floor), Mubarakiya, Kuwait City |
| Contact: |
| Mobile: +965 99849048 |
| Email: marieglamkw@gmail.com |
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